Support

Prerequisites

  • Please read the status of the glicid cluster via the application GLiCID status page

  • You can also check on GLiCID forum that the subject has not already been covered.

GLiCID Ticket support

We inform you that, to help you more effectively with your tickets, we will now ask for more details in your requests.

First of all, it will now be mandatory to go through the GLiCID help web interface (available here: Glicid help) to open support tickets.

The only possible exemption is: in the event that you cannot connect with your GLiCID account. In this case only, you will be able to send an email to help@glicid.fr.

GLiCID support script

This script allows us to collect a lot of context information so that we can best answer your questions during a support intervention.

This script will allow you to detect possible problems more easily, and more autonomously, and above all will allow us, administrators, to have all the necessary context when you open a ticket on support (Glicid Help).

This additional context which will be systematic for the opening of tickets will allow us to respond much more effectively to your various requests.

You can find and run the script here:

/opt/software/Support/GLiCID_support.sh

It will write a file to your user directory with the generation date and time and the username.

Example :

Support_20240417175557_jdoe@ec-nantes.fr.txt

Go to Help Glicid and create a ticket with the file attached.